Oliver M. Harlow

• Diagnose and troubleshoot computers, mobile devices, software, peripherals, and other consumer electronics to identify technical issues and recommend solutions.
• Conduct client consultations, device check-ins, and preliminary diagnostics while clearly documenting symptoms, troubleshooting steps, and repair requirements. Explain complex technical issues in easy-to-understand terms and recommend appropriate repair, protection, setup, or support services based on client needs.
• Configure and assist with device setup, software installation, account access, data transfers, updates, connectivity issues, and basic system optimization.
• Manage service appointments, repair documentation, device intake and pickup, and client communications while maintaining accurate service records and protecting customer data.
• Collaborate with Geek Squad Agents and Best Buy teams to resolve technical issues, prioritize service workloads, and deliver a positive customer experience in a fast-paced environment.

Folsom Lake College

• Coordinate campus programs, workshops, orientations, and outreach events, managing scheduling, room reservations, promotional materials, and event logistics.
• Create newsletters, flyers, presentations, Mailchimp campaigns, QR codes, campus emails, and social media content to promote student services and resources.
• Maintain spreadsheets, calendars, shared drives, appointment systems, Google Forms, and internal tracking documents used for program operations and student engagement.
• Compile participation and service data into biweekly reports, program updates, and administrative documentation for staff and leadership.
• Interviewed new staff and developed onboarding materials, staff expectations, training resources, and workflow documentation while assisting with training and scheduling new student employees.
• Collaborate with campus departments and external partners to coordinate referrals, legal-resource programming, student support services, and cross-department initiatives.

Self-Employed

• Built and optimized Windows/Linux systems; performed virus removal, data backup, and hardware upgrades to improve system performance and reliability.
• Delivered IT support and technical solutions for individuals and small businesses. Delivered consultations on networking, security practices, and workflow optimization.

Rove Boba

• Managed daily store operations, including employee scheduling, payroll, inventory, customer service, and closing procedures in a high-volume environment.
• Provided technical support for POS systems, computers, devices, and software while developing workflow automations using Google Workspace, Batch scripting, and C++.
• Trained and onboarded new employees, established consistent operating procedures, and directed team workflow and task assignments during peak hours.
• Troubleshoot operational and technical issues independently to minimize disruptions and maintain efficient day-to-day business operations.

Union Mine High School

• Coached and mentored student-athletes during practices and competitions; Assisted with game strategy, drills, and conditioning programs; Promoted teamwork, sportsmanship, and individual skill development.
• Provided individual coaching and feedback to student-athletes to improve technique, positioning, decision-making, and overall performance.
• Helped evaluate player development, identify strengths and areas for improvement, and support appropriate role placement across a variety of rosters.
• Assisted with equipment, practice organization, attendance, team logistics, and communication with players and coaching staff.